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Head of Customer Service

Customer Service/ Manager/ Sales/ Director
For our Client, a company producing special lubricants, we are looking for a person to hold a Head of Customer Service position.

Key responsibilities:
  • Overseeing all Customer Service processes, ensuring the highest quality of service to customers in the most efficient manner (operational efficiency) on behalf of different Business Units and legal entities.
  • Directing, motivating, and supervising the Customer Service Specialists to ensure prompt and professional service to customers.
  • Creating appropriate solutions for customers and the organisation through strong cooperation and communication with internal Business Partners.
  • Overseeing the performance of the Customer Service team (8 people).
  • Setting goals with subordinates according to yearly HR processes and monitoring achievement.
  • Agreeing on annual objectives (MBOs) containing specific goals and providing full support for target achievement.
  • Defining development plans/items for each team member and monitoring implementation.
  • Developing, tracking, and reporting key performance measurements to the Matrix Manager CS-CEE and Line Manager.
  • Driving ongoing process improvements and organisational development (OPEX).
  • Providing reports and assisting with planning tasks alongside the Matrix Manager.
  • Ensuring effective and efficient processes and performance.
  • Checking, uploading, and archiving vendor invoices; preparing and sending reports: recycling, Intrastat, health and absence report (HSE), training and travel reports.
  • Assuming the role of local Support Systems Specialist and member of the Support Systems Network.
  • Acting as local Price Officer and member of the Price Management Council.
Requirements:
  • Sales and customer-oriented attitude.
  • Very good English skills (C1) - must have.
  • "Lean Sigma" skills at Green Belt level.
  • Excellent communication skills.
  • Ability to work in a team and as a leader.
  • Entrepreneurial and solution-oriented behavior.
  • Comprehensive understanding of customer needs (Customer Centricity).
  • Strong process orientation and knowledge.
  • Strong willingness for personal development.
  • Advanced SAP and CRM knowledge, as well as MS-Office, particularly Excel.
  • Basic knowledge in logistics and warehouse management.

What our Client offers:
  • Basic salary + annual bonus.
  • Work in an international environment.
  • Laptop, smartphone.
  • Benefits: LuxMed “medical package”, “Sport card”.
  • Training system, including opportunities abroad.

We kindly inform that we will contact selected Candidates.


Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.
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Summary

Job Type
Permanent
Industry
Engineering
Location
Poznań
Specialism
Business Services
Ref:
1190517

Talk to a consultant

Talk to Katarzyna Horzela, the specialist consultant managing this position, located in Katowice
Hays, al. Roździeńskiego 1A

Telephone: 515 103 901

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