• Manage and align IT site services for the European offices to improve local support to offices, improve alignment of services with US services, and improve communications.
• Develop and maintain the overall plans/roadmap of IT services required for European offices and personnel.
• Maintain and improve upon 24-hour support solutions including integration of 3rd party support organisations and automated alert/notification mechanisms.
• Represent European needs in Sprint Planning, Roadmap development, and process improvement.
• Partner with local business leaders and IT leadership to understand business needs and align on recommended business solutions, including the evolution and improvement of existing IT services.
• Develop relationships with key stakeholders, provide management with key metrics and ensure successful business value related to any technology deployed to the company
• Management of key contracts for end user support and products specific to European needs.

• Experience in providing the IT service desk support in a globally distributed enterprise environment
• Expertise is troubleshooting and resolving hardware and software issues with Windows and Mac Laptops, printers and other IT equipment.
• Strong understanding of Windows Active Directory, Group Policy, DNS, DHCP, RDP, printing, and management of user accounts, distribution lists, and security groups
• Strong vendor management and negotiating skills
  
• Familiar with using Remote Systems management and configuration tools such as Microsoft SCCM to deploy software or connect to remote PCs.
• Experience with MDM tools such as Intune, JAMF, etc
• Good knowledge and experience in supporting network switching, routing, and security.
• Excellent organizational and problem-solving skills. The ability to effectively deal with ambiguity and assignments that require strategic thinking with minimal direction.
• Fluent English

• Employment contract, bonus system
• Hybrid model of work
• Private medical care insurance
• Challenges in shaping new role in a growing organisation

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.