Internal Key Account Manager

Responsibilities:

• Develop and maintain strong, long-lasting customer relationships
• Act as the primary point of contact for assigned customers
• Address customer needs and concerns promptly and effectively
• Oversee day-to-day business operations both internally and customer-facing
• Coordinate with internal teams to ensure customer requirements are met
• Manage any customer related queries
• Support forecasting activities and adjust plans as necessary
• Communicate changes in forecasts or business plans to relevant stakeholders
• Collaborate with customers to understand and accommodate their changing needs
• Provide regular updates on business status and performance to customers
• Prepare and present business reviews and reports
• Monitor key performance indicators and implement improvement initiatives
• Manage cost-related issues and negotiate solutions with customers
• Ensure compliance with contract terms and conditions
• Monitor contract performance and address any deviations
• Coordinate contract renewals and amendments as needed
• Participation in the customer change requests process
• Assess the impact of changes and communicate with relevant stakeholders
• Costing and quoting of changes to the custome
• Calculation of costs and analysing of data receipts from other departments
• Communicate price changes to customers and handle negotiations
• Monitor market trends and adjust pricing strategies accordingly
• Support product lifecycle management activities
• Collaborate with customers on product development and discontinuation
• Ensure smooth transitions during product lifecycle changes

• Bachelor’s degree in Business Administration, Economics, Marketing, or a related field
• Minimum of 3 years of experience in account management or customer relations management in B2B
• Advance English in speaking and writing
• Experience within the production, medical or contracting industry
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM software.
• The ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

We offer:

• Contract of employment or B2B
• Competitive salary
• Benefit package
• 1 day of Home office per week

We would like to kindly inform we will be reaching out only to candidates applicable to the process.

Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.
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