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Technical Support Specialist with German

Technical Support Specialist, German, PV
German-speaking Tier 1 Technical Support Specialist

About the Company: Our client is a leading global provider of smart energy solutions, specializing in innovative technologies for managing and optimizing power in solar photovoltaic (PV) systems. They are dedicated to developing cutting-edge products that shape the future of energy management.

Responsibilities:
  • Respond to customer and contractor inquiries via calls, emails, and chats, providing technical support for various products and systems.
  • Troubleshoot and diagnose issues related to solar PV systems, including optimizers, inverters, communication systems, EV chargers, and energy storage solutions.
  • Collaborate with operations to authorize the release of parts needed to resolve customer issues.
  • Update the knowledge base with new troubleshooting information discovered during customer interactions.
  • Document all activities in the ticketing system and other software platforms.
  • Utilize company-defined troubleshooting tools and participate in required training activities.
  • Maintain technical knowledge through continuous learning and development.
Requirements:
  • Ideally, 2 years of experience in customer service or technical support.
  • Basic understanding of IP network technology.
  • Experience with solar energy products or similar technologies is a plus.
  • Strong listening and communication skills.
  • Excellent written communication skills in English.
  • Ability to multitask in a fast-paced environment.
  • Experience in an international organization is preferred.
  • Strong interpersonal skills and the ability to build and maintain relationships with customers and colleagues.
  • Proficiency in Microsoft Office products.
  • Business communication skills in English and German.
Location: Katowice

What We Offer:
  • Opportunity for career development in an international organization
  • Comprehensive training package
  • Office located in the center of Katowice
  • Attractive benefits package (private medical care, Multisport card, e-learning platform for language learning)
  • Competitive salary with performance-based bonuses
What You Should Do: If this offer is perfect for you, click 'Apply' and send us your current CV.

Hays Poland sp. z o.o. is an employment agency registered in the register maintained by the Marshal of the Mazowieckie Voivodeship under number 361.

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podsumowanie

Rodzaj pracy
Stała
Branża/Sektor
Przemysł energetyczny i wydobywczy
Lokalizacja
Katowice
Obszar specjalizacji
Centra Usług Wspólnych
Nr ref.:
1192006

Skontaktuj się z konsultantem

Skontaktuj się Paulina Zientek, Konsultant odpowiedzialny za tę rekrutację, znajduje się Katowice
Hays, al. Roździeńskiego 1A

Telefon: +48 785501432

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