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Client Implementation Specialist

Clients onboarding, Kraków, Warsaw, French
Hays company is currently recruiting for their Client, an international banking company, for the position of Client Implementation Specialist with French.

Localisation: Krakow/Warsaw

Responsibilities:
  • Lead and oversee the onboarding process, ensuring all necessary requirements for client setup are met
  • Work jointly with Product Development, Operations, IT and Client Service Desk teams in the context of a new client onboarding into the CapLink application
  • Conduct training sessions and provide support during the onboarding process, which may involve travelling to the client’s location
  • Manage user access, including creation, modification, and reconciliation of user accounts
  • Provide technical service support for Private Capital clients using the web portal
  • Navigate and understand the portal’s functionalities, including eFront - FIA
  • Organise internal walkthroughs and training sessions to support the implementation of changes, new features, and releases
  • Respond to client queries related to web portal usage and user setup/access
  • Address client analytical queries, clarifying issues or redirecting operational queries to the appropriate team as needed
  • Answer client’s analytical query – clarify analytics issue or re-route with StakeholdDirect client’s operational query (contents related) to Operational Team as needed / consult with relevant Operational Team client’s operational query (contents related) as needed
  • Participate in internal and external meetings/calls related to assigned tasks and projects, clearly articulating key points.

Requirements:
  • Experience in banking, financial sector or Securities Services
  • Fluent working knowledge of English and French
  • University degree
  • Independence in the performance of entrusted tasks
  • Excellent organisational & communication skills
  • Stress resistance and ability to work under deadlines
  • Knowledge of legal acts related to the financial or banking sector

Offer:
  • Contract of employment and hybrid model
  • Full-time work with standard working hours, 9 AM - 5 PM
  • Financial support provided for language courses and training
  • Benefits: Access to a cafeteria platform and medical care

Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.


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podsumowanie

Rodzaj pracy
Stała
Branża/Sektor
Bankowość & Usługi Finansowe
Lokalizacja
Kraków
Obszar specjalizacji
Bankowość i Inwestycje
Nr ref.:
1188881

Skontaktuj się z konsultantem

Skontaktuj się Gabriela Kutkowska, Konsultant odpowiedzialny za tę rekrutację, znajduje się Kraków
Hays, al. Pokoju 5

Telefon: 885899467