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Contact Center Solution Architect

contract, solution, architect
Our client, the world’s largest express transportation company. Leveraging its unmatched air route authorities and extensive air/ground infrastructure, our client connects markets, within just 1 to 2 business days that comprise 90 percent of the world’s economic activity. Our client’s global transportation network provides rapid, reliable, time-definite delivery of documents, packages and freight shipments worldwide.

For our client, we are currently looking for Contact Center Solution Architect, in Poland remotely.

Key Tasks & Responsibilities:
We are seeking an experienced Salesforce Solution Architect to lead the design and review of our enterprise-level solution that aligns with our strategic architecture goals. You will provide mentorship and coaching to other architects, offering innovative ideas to enhance existing systems' value and cost-effectiveness. Acting as a technical and functional leader, you will collaborate with full stack scrum teams to define application roadmaps, ensuring alignment between IT and business objectives. You will participate in architecture reviews, guide compliance with InfoSec standards, and bridge the gap between technical and non-technical stakeholders through effective communication and stakeholder management.

Qualifications & Competencies (education, skills, experience):
  • Bachelor's degree in computer science, engineering, information Systems and/or equivalent formal training or work experience
  • Ideally 12-15 years equivalent work experience in information technology or engineering environment
  • Mandatory skills: Cisco/Genesys/IVR/IVA
  • CCIE or CCNP or CCVP, CCDP certification preferred
  • Working experience in Agile methodologies
  • Have ability to explain complex technical solutions to non-technical stakeholders
  • Good understanding and ability of stakeholder management


What do We offer:
  • Employment contract
  • Great working atmosphere
  • An extensive benefit package (private medical care, life insurance, sport cards, meal vouchers)
  • Opportunities supported by organization for personal and professional development
  • Occasional gift cards
  • Tuition Assistance
  • Employee Assistance Program

Please send your CV in English.



Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.


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podsumowanie

Rodzaj pracy
Stała
Branża/Sektor
Logistyka & Łańcuch Dostaw
Lokalizacja
Kraków
Obszar specjalizacji
Technology
Nr ref.:
1189766
Data ważności
31 Dec 2024