Team Manager – Insurance Operations with French and English
French, English, management, insurance service
For an international insurance company, we are recruiting for the position of:
Team Manager – Insurance Operations with French and English
Location: Wrocław (hybrid model)
Key Responsibilities:
- Managing the insurance policy service area in French-speaking countries
- Supporting underwriters/corporate and affluent client advisors
- Managing a structure of 25-30 people, consisting of 2-3 teams led by team leaders
- Ensuring high-quality services and compliance with processes and procedures
- Collaborating with teams supporting the Italian and Spanish markets
- Interacting with unique clients and their representatives
- Contacting and negotiating with stakeholders from other departments, including management
- Initiating improvement actions
- Engaging in team and company-wide projects
- Collaborating within internal structures – locally in Poland and internationally
The company expects:
- Experience in managing a team of at least a dozen people, gained in the financial industry or consulting or call centre/foreign customer service – insurance industry experience is a plus
- High managerial competencies
- Proficiency in French and English at a very good level in both spoken and written form (minimum C1) – knowledge of Polish is not required
- Experience in working with stakeholders
- High interpersonal and communication skills
- A collaborative approach and the ability to develop solutions and improvements
- Computer literacy, including Microsoft Outlook, Word, Excel, PowerPoint
- Analytical thinking skills, data processing, attention to detail
- Very good work organisation
The company offers:
- Interesting work in a dynamic and international, yet friendly and open environment
- Working with non-standard insurance for unique clients
- Opportunities for professional development
- Employment contract with a base salary and annual bonus
- Flexible working hours (starting work between 7 and 10 AM)
- Non-wage benefits, including VIP medical care (with dental services), lunch subsidies, cafeteria benefits, life insurance, legal advice and psychological support, massage chairs, well-being and integration initiatives.
Hays Poland sp. z o.o. is an employment agency registered in the register maintained by the Marshal of the Masovian Voivodeship under number 361 .
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