The business services sector (BSS) continues to hold a significant share of the Polish economy. However, the growth rate is lower, and in 2025, investment levels will not yet return to what they were a few years ago. Poland can use this time to enhance its reputation as a country that offers high-quality services at reasonable prices and to increase labour productivity.
BSS Salary Guide 2024 | Hays BSS | Hays Poland

BUSINESS
SERVICES SECTOR
SALARY GUIDE 2025
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of BSS sector organisations plan to recruit in 2025
of BSS sector employers plan salary increases
of employees in the BSS sector use AI at work
In 2025, employers in the business services sector will approach salary strategies with caution. The recent dynamic increases in the minimum wage have put a strain on companies' financial capacities, prompting them to focus solely on narrowing the wage differences in lower and middle management positions in the near future. However, stagnation is expected in expert and managerial roles in the BSS.
Looking ahead, BSS employers should prioritise optimising processes and enhancing employee efficiency. This involves finding a balance between the right level of motivation, development, and digitalisation. It is also crucial to develop leadership skills. This focus will not only positively affect the efficiency of the centres but also increase the competitiveness of the Polish market in the eyes of investors.
Aleksandra TyszkiewiczCEE Executive Director –
Enterprise Solutions, Hays

SPECIALISATION AREAS COVERED IN OUR REPORT
- Accounts Payable and Receivable
- Banking and Financial Analysis
- Customer Service
- Fund Accounting
- General Ledger
- HR Administration
- KYC and AML
- Order Management
- Supply Chain
WHAT ARE THE SALARY TRENDS IN THE BUSINESS SERVICES SECTOR?
Explore the latest recruitment trends and salary information for more than 40 SSC/BPO roles with insights from our expert consultants. Our comprehensive guide covers recruitment strategies and employee satisfaction, and includes contributions from companies and professionals in the BSS sector.
